Support

Service Level Agreement (SLA) for technical support

Support on Venus

Support is provided in 8x5 mode via the following channels:

The maximum period to resolve the issue is 168 hours

Support on Jupiter

Support is provided in 24x7 mode via the following channels:

The maximum period to resolve the issue is 72 hours

Support on Sun

Support is provided in 24x7 mode via the following channels:

The maximum period to resolve the issue is 24 hours

Personal manager

On Earth, Earth+, Earth++, Lune support in provided only via Zendesk.

For all users of Airee there is a Technical Support Portal, which, most likely, already has an answer to your question.

The maximum response time for questions asked through the Portal is 72 hours.

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