Support is provided in 8x5 mode via the following channels:
The maximum period to resolve the issue is 168 hours
Support is provided in 24x7 mode via the following channels:
The maximum period to resolve the issue is 72 hours
Support is provided in 24x7 mode via the following channels:
The maximum period to resolve the issue is 24 hours
Personal manager
On Earth, Earth+, Earth++, Lune support in provided only via Zendesk.
For all users of Airee there is a Technical Support Portal, which, most likely, already has an answer to your question.
The maximum response time for questions asked through the Portal is 72 hours.
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